UOG: Demise

I believe I've run into the same issue, trying to recover my son's account from whenever we last played. I tried making a forum post but it says I'm waiting for approval on that...

I played Demise with my son a year or two ago (maybe more?). I recently logged in and there were my characters as I'd left them. I had an account for him as well, and I remember the name but have no clue what password he'd have used. Also it doesn't seem I linked the account to any of the email addr...